“Most firms that need to be compliant with regulations such as PCI-DSS, SOX, FedRamp, NIST, DFARS, SOC 1, SOC 2 Type 2, HIPAA, Hi-Tech, FDA, ISO 27001, ISO 27002 or others are so busy being successful, they don't have time to really assess their Four Pillars of IT Success (100% Uptime, Security, Applications, and Collaboration).
The consequences of NOT being compliant with security and compliance regulations can crush a law firm, putting them out of business. The hefty fines can sky rocket fast.
A local firm in Raleigh, NC recently had to pay $750,000 for non-compliance.
We have found that if you do an in-depth analysis of your Four Pillars you will uncover factors that will allow you to save $100,000 (or more) in potential fines, while increasing efficiency and minimizing risk of failure and unnecessary downtime”
When your network goes down or is experiencing a problem, it brings your entire firm to a screeching halt. With the fast pace of business today, you can't afford to be waiting around for your IT specialist to call you back or show up to fix your problems.
We believe that you shouldn't have to wait to talk to someone, but MOST importantly-your IT specialist should be PREVENTING these problems from occurring in the first place.
Law firms put up with arrogant technicians who talk over your head to little or provide no communication on the status of your requests. A BIG issue many law firms have with their IT professional is poor communication skills. We believe that good communication is customer service 101. If other IT companies can't get THIS right, how can you possibly trust them to be organized enough to manage your computer network?
Maybe you've experienced this yourself? You hire a so-called computer expert to support your network, only to discover every time they "solve" a problem; two more seem to crop up. Or the problem they were supposed to have solved keeps coming back time and again. Then, to add insult to injury, they don't check their work, and keep charging you to come back and repair the same issues, or they blame your software/hardware or some other external reason and tell you that it CAN'T be fixed.